Don’t keep the client waiting

Customers are becoming more sophisticated and wanting services with more value and higher quality, not either, or. Regardless of the level of competition, continuously providing high-quality service will result in a customer base that is more devoted to you.

We use automated systems for our queue management solutions. It was developed to control consumer flow overall and walk-in services. Our queue management system is used to handle client contacts, whether they take place face-to-face or through the information shown on the screen.

SHAMAL Solutions’ queue management products are ultimately intelligent systems. They assist in managing the lines of customers and lines of commerce. According to the plain definition, the queues can be managed using our queue management system. In practically every queuing area, a line of people is forming in a variety of circumstances and locations. The queuing theory is used here to define the generation and propagation of queues.

Ease of use with the click of a button

Now, when it comes to the complex requirements, we offer the main option for picking and choosing between the several modules. So, one receives a system that is properly tailored to their demands. We create the top queuing services and products that are applicable across the entire organisation, over numerous sites, and even for any number and type of user. Here, there is a great deal of flexibility in the functionality, the number of users, and the locations. Additionally, you can adjust the queuing system’s solutions to suit your demands.

Unstructured queues

This person will start a line up in random and different places. Additionally, there are numerous directions, with them appearing in some instances as taxi lines, shops, ATMs, etc. Even in the busiest locations, physical barriers and directional signs are employed to direct individuals into the line as they arrive.

Structured queues

People would now create queues in somewhat predictable and fixed locations, similar to those at retail establishments, supermarkets, banks, airports, etc. Such locations frequently have queue management systems set up. With and without a numbered ticket, these are used to manage the ticket ranking for the services.